A bigger team required to realise full potential
As an ISO9001-accredited business with over 30 years’ experience, employing engineer surveyors with a recognised professional status (EngTech, IEng.), HESL’s excellent reputation was bringing in more and more new customer enquiries.
In addition, an exemplary track record of minimal disruption, no corners cut, and full compliance achieved kept customer retention levels high. When mandatory inspection dates rolled around again, existing customers were keen to re-book HESL for the job. HESL faced a significant growth opportunity. Yet, the small structure of the organisation meant they lacked the people power to accommodate all these bookings. It was important not to overburden their current engineer surveyors with a heavy workload because it went against their ethos of quality over quantity.